I have a few items to return right now which have nothing to do with Christmas. A few of them are technical/electronics products, which for me always brings a bit o' dread, because "restocking fees" and RMA hassles are usually somewhat punitive and/or arduous enough to make dealing with the return more costly than it's worth.
Yesterday, I went ahead and moved forward on dealing with one of them, e-mailing the eBay seller in Hong Kong from whom I'd purchased two sets of front and back bicycle lights (for riding at night). One of the rear lights turned out to be defective. The seller is one of those sellers with massive feedback points (i.e., in the thousands), so I half-expected a minor barrage of return-policy hoop-jumping, or at the very least the need to pack up and mail back the defective unit....
....but instead, I got this:
thank you for your email ,
we feel so sorry for it ,
we consider for you ,we will reship a red one to you as soon
as possibile ,
i hope you will receive it soon ,.
if you still have any problem ,please email us ,we will try
our best to deal with it for you .
we feel so sorry if we bring any inconvenience to you ,
thank you .
best regards!
That's just the best. Absolutely delightful. Still makes me smile when I read it...
The Tally:
2 Sorrys
2 Thank Yous
and 1 each a hope & soon.
I'm tempted to leave feedback myself ;-)
Tim
Posted by: Timo | December 19, 2007 at 06:32 PM