This comment is not to suggest that free shipping and 24-hour customer service are not good services, but that understanding why customers come to you is much more important. If eBay becomes just like Amazon, why would this be good news for eBay fans?
Oct 12, 2007: $39.90 per share
Feb 23, 2009: $11.53 per share
Update: Four days later, eBay shares hit their lowest price in seven years.